Returns & Exchanges
Your Satisfaction Matters to Us
At Lifestance, we want every beauty experience to feel smooth — from the moment you place your order to the moment you use your products.
If you’re not completely satisfied with your purchase, our team is here to help make the return or exchange process as simple as possible.
Return Policy
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
• Products must be unused, unopened, and in their original packaging
• Proof of purchase is required
• Items must be returned in a resalable condition
For hygiene and safety reasons, opened or used waxing products cannot be returned unless the product arrives damaged, defective, or incorrect.
Exchanges
If you received a damaged, defective, or incorrect item, please contact our customer support team within 30 days of delivery. We’ll be happy to assist you with a replacement or exchange.
How to Start a Return
To request a return or exchange:
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Contact our support team with your order number
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Share the reason for your request and any supporting photos if needed
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Our team will provide the next steps
Email:
support@lifestancewax.com
Damaged or Incorrect Orders
We carefully inspect every order before shipment. However, if your package arrives damaged or you receive the wrong product, please reach out to us and we’ll make it right.
Our Promise
Your trust means everything to us. We’re committed to creating high-quality waxing products and providing a customer experience you can feel confident about.
Thank you for choosing Lifestance.